DuctiSoft Privacy Policy
Last updated 14 december 2007
This policy sets out DuctiSoft Inc's privacy practices in connection with all of the products,
services and websites offered by DuctiSoft (collectively, "services").
If you have any questions about this policy, are concerned about how personal data is processed
by DuctiSoft, or if you wish to receive a copy of any personal data which you may have supplied
to DuctiSoft, please feel free to contact us through our website or
write to us at DuctiSoft Inc, C.P. 1603 succ. St-Martin, Laval, Québec, Canada, H7V 3P8.
General statement
DuctiSoft fully respects your right to privacy, and will not collect any personal information
about you without your clear permission. Any personal information which you volunteer to
DuctiSoft will be treated with the appropriate standards of security and confidentiality,
strictly in accordance with the Personal Information Protection and Electronic Documents Act,
the purpose of which is to complete the laws in Canada governing the protection of personal
information and the rights of individuals to access their personal information.
Collection and use of personal information
DuctiSoft does not collect any personal data about you on this website or in connection with
any other service, apart from information which you volunteer (for example by e-mailing us,
by purchasing a product from us, by downloading a product from us, or by registering your
product with us, or by using our online feedback form). When you purchase a product from
DuctiSoft, we may collect information including your contact details and credit card details.
Please note that credit card information may be retained by us or our billing provider as a
record of any transaction we undertake with you.
Information which you provide is used by DuctiSoft only in line with the purpose for which
you provided it and will not be made available to third parties, other than information
provided to us during the purchase process which may be provided to our online billing
provider and our banking institution to enable the purchase to be processed.
If DuctiSoft has your email address, we may contact you by email to advise you of product
updates, subscribe you to our newsletter or offer you DuctiSoft or third party products.
You can opt out from receiving these emails at any time by writing to our
news services. DuctiSoft may also contact you in
relation to customer support queries which you lodge.
Your personal data may also be anonymised and used for statistical purposes.
Your rights regarding data supplied to DuctiSoft
You have a right to be given a copy of any personal data which you may have supplied to
DuctiSoft in connection with any service. To exercise this right, you must
contact us through our website or write to
us at DuctiSoft Inc, C.P. 1603 succ. St-Martin, Laval, Québec, Canada, H7V 3P8. If you are
contacting us by mail, you should include any personal identifiers which you supplied
earlier (e.g. name, address, phone number, e-mail address). Your request will be dealt
with as soon as possible and will take not more than 40 days to process.
You also have a right to have any inaccurate information corrected. If you discover
that DuctiSoft does hold inaccurate information about you, you have a right to instruct
DuctiSoft to correct that information. Such instruction must be in writing or via e-mail.
Your request will be dealt with as soon as possible and will take not more than 40 days to process.
In certain circumstances you may also request that data which you have supplied to
DuctiSoft be deleted. To exercise this right you would generally be expected to identify
some contravention of data protection law in the manner in which DuctiSoft processes the
data concerned. Please note that DuctiSoft may from time to time delete data which it
holds about you or other persons where DuctiSoft considers it appropriate to do so.
If you are concerned about how personal data is processed by DuctiSoft, please do not
hesitate to bring such concerns to the attention of DuctiSoft at the contact details
set out above.
Collection and use of technical information
This website does not make use of cookies.
Technical details in connection with visits to our website may be logged by us or a
third party for our statistical purposes and may also be used by our online billing
provider to determine the purchase price during the purchase process. No information
(apart from product purchase information) is collected that could be used by us to
identify website visitors. The technical details logged are confined to the following
types of information:
- the Internet Protocol address or gateway of the visitor's web server
- the previous website address from which the visitor reached us
- clickstream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
- the type of web browser used by the visitor
- the operating system of the visitor's computer
- the screen resolution of the visitor's computer monitor
By supplementing our records, this information helps us learn things like what pages
are most attractive to our visitors, which of our products most interest our customers,
and what kinds of offers our customers like to see. Where a third party logs
information on our behalf, we control how that data may and may not be used.
DuctiSoft will make no attempt to identify individual visitors, or to associate the
technical details listed above with any individual. It is DuctiSoft's policy never to
disclose such technical information in respect of individual website visitors to any
third party (apart from any third party providing services to us which may record such
data on our behalf and which is bound by confidentiality provisions in this regard),
unless obliged or permitted to disclose such information by a rule of law.
The technical information will be used only by DuctiSoft, and only for statistical
and other administrative purposes. You should note that technical details, which we
cannot associate with any identifiable individual, do not constitute "personal data"
for the purposes of the Protection and Electronic Documents Act.
Other websites
DuctiSoft is not responsible for the content or privacy practices of other websites
accessible from this website via external links. These other websites may place their
own cookies or other files on your computer, collect data or solicit personal
information from you. Any external links to other websites are clearly identifiable
as such.
Changes to this policy
Please note that DuctiSoft may change this policy from time to time. Any amended
policy terms will be posted to the DuctiSoft website.
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